TERMS AND CONDITIONS OF THE WEBSITE - WWW.PRIMEO.CO

I. GENERAL PROVISIONS

  1. These Terms and Conditions set out the general terms and conditions, rules and manner of electronic provision of Services through the website www.primeo.co by Michał Pniewski, conducting business activity under the name PRIMEO MICHAŁ PNIEWSKI, entered into the Central Registration And Information On Business kept by the Minister of Economy at ul. Zagnańska 78a/LU3, 25-528 Kielce, NIP 6572547754, REGON 260198443, hereinafter the "Service Provider".
  2. The Website, in particular, is for information purposes only. As part of the Website, the Service Provider provides information on its business activities and services.
  3. Contact with the Service Provider is through:
    1. e-mail address: biuro@primeo.pl;
    2. telephone number: +48 412 412 450;
    3. the contact form available on the pages of the Online Shop.
    4. chat available on the shop's website;
  4. These Terms and Conditions are constantly available at www.primeo.pl in a form which enables the capture, reproduction and recording of the Terms and Conditions through printing or saving on any carrier at any time.
  5. All rights to the Online Service, including copyrights, intellectual property rights to its name, the Internet domain, the Online Service Website, as well as patterns, forms, logos belong to the Service Provider, and using them can take place only in the manner specified and in accordance with the Terms and Conditions.
  6. The Service Provider informs that the use of services provided electronically may involve a risk on the part of each Internet user, consisting of the possibility of introducing harmful software into the User's ICT system and obtaining and modifying their data by unauthorised persons. To avoid the risk of the aforementioned threats, the User should use appropriate technical measures to minimise their occurrence, in particular anti-virus and firewall software.
  7. The Service Provider also informs on the Website about the possibility of concluding other service contracts. These contracts are concluded outside the Website on the basis of separate terms and conditions.
  8. The Vendor has appointed a single point of contact for contacting Customers, the authorities of the European Union Member States, the European Union Commission, and the Digital Services Board referred to in the DSA Regulation. Communication at the point shall take place at the e-mail address indicated in point 3 above, in Polish and English.

II. DEFINITIONS

The terms used herein shall have the following meaning:

  • Civil Code - Act of 23 April 1964 (Dz. U. No. 16, item 93, as amended);
  • Consumer - a User who is a consumer within the meaning of Art. 22[1] of the Civil Code;
  • Entrepreneur - a User who is an entrepreneur within the meaning of Art. 43[1] of the Civil Code;
  • Terms and Conditions - this document.
  • DSA Regulation - Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on the digital single market for services and amending Directive 2000/31/EC (Digital Services Act);
  • Website/Service - the Website available at the domain www.primeo.pl owned and administered by the Service Provider, where Users can, in particular, browse the content of the Website;
  • Contract - a contract for the provision of Website Services, concluded between the User and the Service Provider, under the terms and conditions indicated in these Terms and Conditions;
  • Services - services provided by the Service Provider to the Service Users electronically;
  • Consumer Rights Act - Act of 30 May 2014 on consumer rights (Dz. U. of 2014, no. 827);
  • Act on Providing Services by Electronic Means – Act of 18 July 2002 on provision of services by electronic means (Dz. U. No. 144, item 1204, as amended);;
  • User - a natural person with full legal capacity, a natural person running a business, a legal person or an organisational unit without legal personality, who may use the Services available on the Website.

III. RULES OF USE

  1. The Service Provider on the Website enables Users to use the Services it provides and to view the information and content available on the Website.
  2. The Service may only be used in accordance with the terms and to the extent indicated in the Terms and Conditions.
  3. Minimum technical requirements to use the Website and Services:
    1. a device with Internet access;
    2. access to electronic mail;
    3. latest browser version with Cookies and Java Script enabled;
    4. software for reading PDF files.
  4. It is forbidden for Users to use the Website or Services in a manner that violates the law, good morals, the personal rights of third parties, or legitimate interests of the Service Provider.

IV. USER RIGHTS AND OBLIGATIONS

  1. The User is obliged to:
    1. use the Website in a manner consistent with the law, good morals, and the provisions of these Terms and Conditions, with due regard for the personal rights and intellectual property rights of third parties;
    2. not to use devices, software or methods that could interfere with the operation of the Service;
    3. not to provide unlawful content;
    4. not to enter unrelated content on the Website, including, in particular, content of an advertising or marketing nature,
    5. to enter their data, including contact details, only in the places intended for it and marked in the Service in this way.
  2. The User may not carry out activities aimed at overloading the Service Provider's inboxes or other inboxes, and in particular it is not permitted to send advertising messages.
  3. The Consumer, within 14 days from the conclusion of the Contract concluded remotely (including the Contract for the provision of Services), may withdraw from the Contract without stating a reason by submitting an appropriate declaration to the Service Provider. The User may formulate the declaration themself or use the declaration on the Website.
  4. The Consumer's right of withdrawal is excluded, inter alia, in the case of a Contract for the provision of Services for which the Consumer is liable to pay the price, if the Service Provider has performed the Service in full with the express and prior consent of the Consumer, who has been informed before the start of the Service that after the performance of the Service by the Entrepreneur they will lose their right of withdrawal from the Contract, and has acknowledged this.
  5. The Consumer's right of withdrawal shall also be excluded in the other cases referred to in Art. 38 of the Consumer Rights Act.

V. SERVICES

  1. The provision of the Services is subject to the terms and conditions set out in this document.
  2. The Services provided by the Service Provider to the Users referred to in this section of the Terms and Conditions are free of charge, in accordance with the information presented on the Website and provided under the terms and conditions indicated in these Terms and Conditions.
  3. The pages of the Website present information and other content in line with the themes and characteristics of the Website. Each User of the Website may view the content presented on the Website free of charge.
  4. The contract for the provision of the Service consisting of browsing the information posted on the Website is concluded for a fixed period and is terminated when the User closes the Website.
  5. The User can send messages to the Service Provider via the contact form on the Website. The Contract for the provision of the Service consisting of providing an interactive form enabling Users to contact the Service Provider is concluded for a limited period of time and is terminated as soon as the User sends a message.
  6. The User has the possibility to receive commercial information from the Service Provider in the form of messages sent to the e-mail address provided by the User (Newsletter Service). For this purpose, it is necessary to enter a valid e-mail address or activate the corresponding field in the registration form or the Order form. The User may revoke consent to the sending of commercial information at any time. The Newsletter Service Agreement shall be concluded for an indefinite period of time and shall be terminated as soon as the User requests to remove their e-mail address from the Newsletter subscription service or to unsubscribe using the link contained in the body of the message sent within the Newsletter Service.
  7. The User can contact the Service Provider via the chat available on the Website. The contract for the provision of the Service consisting of providing an interactive chat room enabling Users to contact the Service Provider is concluded for a limited period of time and is terminated as soon as the User closes the chat window or leaves the Website.
  8. The user has the option to sign up for a valuation consultation via the booking form (calendar) provided on the Website. The booking form is operated by an external online calendar service provider. The Contract for the provision of Services consisting in enabling the User to book a consultation via the booking form is concluded for a definite period of time and is terminated as soon as the booking process is completed or the User leaves the Website.
  9. In the event that the User violates the provisions of these Terms and Conditions, the Service Provider, after a prior ineffective call to cease or remove the violations, setting an appropriate deadline, may terminate the Contract for the provision of the Services with 14 days' notice.

VI. COMPLAINTS CONCERNING THE PROVISION OF SERVICES BY ELECTRONIC MEANS

  1. The User may submit complaints to the Service Provider regarding the functioning of the Website and the use of the Services. Complaints may be submitted in writing to the following address: PRIMEO MICHAŁ PNIEWSKI, ul. Zagnańska 78a/LU3, 25-528 Kielce, at e-mail address: biuro@primeo.pl, via telephone number +48 412 412 452.
  2. In the complaint, the User should state their name, mailing address, type and description of the problem.
  3. The Service Provider undertakes to deal with each complaint within 14 days of receipt. In the event of deficiencies in the complaint, the Service Provider will call on the User to complete it to the extent necessary within 7 days from the date on which the User receives the call.

VII. OUT-OF-COURT COMPLAINT AND REDRESS PROCEDURES

  1. A User who is a Consumer has, among other things, the following options for out-of-court complaint and redress procedures:
    1. shall be entitled to apply to the permanent amicable consumer court operating at the Trade Inspection for the settlement of a dispute arising from the concluded Service Agreement;
    2. is entitled to apply to the provincial inspector of the Trade Inspection to initiate mediation proceedings for an amicable settlement of the dispute between the User and the Service Provider;
    3. may obtain free assistance in resolving a dispute between the User and the Service Provider, using also the free assistance of a district (city) consumer ombudsman or a social organisation whose statutory tasks include the protection of Consumers (such as the Consumer Federation, the Polish Consumer Association). Advice is provided by the Consumer Federation at a free hotline number: 800 007 707 and by the Polish Consumer Association at the following e-mail address: porady@dlakonsumentow.pl.
    4. submit their complaint via the EU's Internet ODR platform available at: http://ec.europa.eu/consumers/odr/.
  2. Information on how to access the aforementioned dispute resolution procedures can be found at the following address: www.uokik.gov.pl under "Consumer Dispute Resolution".

VIII. PERSONAL DATA PROTECTION

The personal data provided by Users may be collected and processed by the Service Provider in accordance with applicable law and in accordance with the Privacy Policy available on the Website.

IX. FINAL PROVISIONS

  1. The only source of obligations of the Provider are the present Terms and Conditions and the mandatory rules of the law.
  2. The provisions contained in these Terms and Conditions concerning the Consumer, on the subject of withdrawal from the contract and complaints, shall apply to a natural person concluding a contract directly related to their business activity, when it follows from the content of the contract that it does not have a professional character for that person, resulting in particular from the subject of their business activity, made available on the basis of the provisions on the Central Registration And Information On Business. The provisions on out-of-court settlement of complaints and redress do not apply.
  3. The Terms and Conditions are available in Polish and English.
  4. Reproduction or publication of these Terms and Conditions or any part thereof without the written consent of the Service Provider is prohibited.
  5. Unless the mandatory provisions of law provide otherwise, the law applicable to the settlement of any disputes arising under these Terma and Conditions is Polish law.
  6. The settlement of potential disputes arising between the Service Provider and the User, who is a Consumer or a natural person concluding a contract directly related to their business activity, when it follows from the content of this contract that it does not have a professional character for this person, resulting in particular from the subject of their business activity, made available on the basis of the provisions on the Central Registration And Information On Business, shall be submitted to the competent courts in accordance with the provisions of the relevant provisions of the Code of Civil Procedure.
  7. The settlement of any disputes arising between the Service Provider and the User, who is an Entrepreneur, with the exception of natural persons running a sole proprietorship, for whom the Agreement for the provision of Services by electronic means is directly related to their business activity, but is not of a professional nature, arising in particular from the subject of their business activity, made available on the basis of the provisions on the Central Registration And Information On Business, shall be submitted to the court having jurisdiction over the seat of the Service Provider.
  8. Matters not covered by these Terms and Conditions shall be governed by the provisions of the Civil Code, the provisions of the Act on Providing Services by Electronic Means, the provisions of the Act on Consumer Rights, and other relevant provisions of Polish law.
  9. The content of these Terms and Conditions is subject to change. Any changes will be communicated to each User who is a Consumer by means of information on the Website's homepage containing a summary of the changes and their effective date. The changes shall enter into force not earlier than within 14 days from publication.

Notice concerning withdrawal from the service provision contract

(information concerning the exercise of the right of withdrawal from the service provision contract)

The right to withdraw from the service provision contract

Please be informed that you have the right to withdraw from this agreement within 14 days without giving any reasons. The agreement withdrawal term expires after 14 days from conclusion of the agreement.

To exercise your right of withdrawal, you must inform PRIMEO MICHAŁ PNIEWSKI, ul. Zagnańska 78a/LU3, 25-528 Kielce, e-mail: biuro@primeo.pl, tel.: +48 412 412 452, about your decision to withdraw from this agreement by an unequivocal statement (for example, a letter sent by post or e-mail).

You may use the attached withdrawal form, but it is not obligatory.

In order to meet the deadline for withdrawing from the Contract, it suffices to send us information about your intention to exercise the right to withdraw from the Contract before the deadline for withdrawal expires.

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biuro@primeo.pl

+48 412 412 450

ul. Zagnańska 78A / LU3
25-528 Kielce, Poland

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